Cloud video
See live and recorded video across authorised locations, investigate events remotely and connect footage with wider security activity.
PROTECTING PUBLIC SPACES | HOSPITALITY
Connected venue technology that turns public protection into real-time operational intelligence.
Hotels, restaurants and leisure venues need to keep people safe without getting in the way of the experience they came to enjoy.
SECOM brings security, communication and operational technology together to help hospitality businesses protect people, improve visibility across their estate and prepare for changing public protection requirements.
From intelligent video and cloud access control to accessible communications and AI-powered insights, we help you build connected technology that supports your venue operations.
Book your free technology audit
THE CHALLENGE
Your venue has more to manage than ever
Hospitality environments are busy, open and constantly changing. Guests arrive and leave throughout the day. Staff move between public and restricted areas. Restaurants, bars, gyms, conference spaces and back-of-house operations can all sit within the same property.
For multi-site operators, that complexity escalates.
At the same time, expectations around public safety and preparedness are changing. The challenge is bringing all of this together without creating more systems, more administration or more work for already stretched teams.
With connected technology, SECOM helps your hospitality business solve four critical challenges.
1
Keep people informed when every second counts
Emergency communication needs to reach the right people quickly and clearly.
Bring together live and pre-recorded audio, visual notifications and multi-zone messaging to support communication across reception areas, restaurants, conference facilities, lift lobbies and other public spaces.
2
See what is happening across every site
Separate systems and locations make it harder to build a clear picture of what is happening across your estate.
Cloud-based video and access technology gives authorised teams central visibility, helping them monitor locations, investigate events and make informed decisions without needing to be physically present at every venue.
3
Turn your existing technology into operational insight
The same technology used to support safety can tell you more about how your venue operates.
AI-enabled video can help identify patterns, conditions and events that matter to your business, supporting everything from safety and incident response to occupancy, guest flow and operational decision-making.
4
Prepare your technology for changing public protection requirements
Martyn’s Law is changing the conversation around preparedness in public venues.
Your organisation remains responsible for determining the procedures and measures appropriate to its premises. SECOM’s role is to help you understand how technology can support those objectives and make them work in practice.
Speak to our team to get a tailored venue technology audit and estate modernisation roadmap — no sales pitch, no legal auditing.
PUBLIC PROTECTION
Public protection is becoming an operational priority
The Terrorism (Protection of Premises) Act 2025, commonly known as Martyn’s Law, introduces requirements intended to improve preparedness across qualifying public premises and events.
For qualifying premises, public protection procedures can include evacuation, invacuation, lockdown and communication. Enhanced tier premises and qualifying events have additional requirements around public protection measures.
For hospitality operators, the question is therefore increasingly practical:
If something happened at one of your venues, could your technology help your people put the right procedure into action?
SECOM helps you explore that question from a technology and operational perspective.
We work alongside the people responsible for your organisation’s preparedness to understand the outcomes you need to achieve and identify technology that can help enable them.
Turn your public protection procedures into practical capability
Planning a procedure on paper is one thing. Making it workable across a busy hospitality environment is another.
SECOM can bring together technology that supports the four public protection procedures identified within Martyn’s Law.
The statutory guidance makes it clear that preparedness needs to consider how procedures and measures work together as a whole, including their interaction during evacuation, invacuation and lockdown scenarios.
Evacuation
When leaving the premises is the safest course of action, help teams communicate clear instructions and guide guests away from a venue. Network audio, visual messaging and zoned communications can support coordinated instructions across different areas of a building.
Book your free technology audit
Invacuation
When moving people to a safer location inside the premises is more appropriate, technology can help staff communicate quickly across public areas and direct guests towards agreed locations.
Book your free technology audit
Lockdown
Connected access control can help authorised teams manage entry points and restricted areas, while cloud-based systems can provide greater central visibility across individual sites or a wider estate.
Book your free technology audit
Communication
Deliver live, pre-recorded and visual messaging to different zones of a property, helping information reach guests and staff clearly, including people who may be deaf or hard of hearing.
Book your free technology audit
Evacuation
When leaving the premises is the safest course of action, help teams communicate clear instructions and guide guests away from a venue. Network audio, visual messaging and zoned communications can support coordinated instructions across different areas of a building.
Book your free technology audit
Invacuation
When moving people to a safer location inside the premises is more appropriate, technology can help staff communicate quickly across public areas and direct guests towards agreed locations.
Book your free technology audit
Lockdown
Connected access control can help authorised teams manage entry points and restricted areas, while cloud-based systems can provide greater central visibility across individual sites or a wider estate.
Book your free technology audit
Communication
Deliver live, pre-recorded and visual messaging to different zones of a property, helping information reach guests and staff clearly, including people who may be deaf or hard of hearing.
Book your free technology audit
One connected view of your hospitality estate
Hospitality operators should not need a different system, login and process for every building or every piece of technology.
Through SECOM and Brivo, access control and video intelligence can be brought into a cloud-based environment that gives authorised teams greater visibility and control across multiple sites.
Brivo’s cloud platform is designed to centralise security management across locations and integrate access, video and other building systems rather than operating them in isolation.
Cloud access control
Manage permissions and entry points without needing somebody at every property. Update authorised users, respond to access events and create greater consistency across your estate.
Intelligent communication
Deliver live, scheduled or pre-recorded audio and visual messaging across different areas of a venue, supporting everyday communication as well as agreed emergency procedures.
Centralised management
Give authorised teams a clearer view across multiple properties and reduce the fragmentation created by separate site-by-site systems.
FROM PASSIVE VIDEO TO PROACTIVE INTELLIGENCE
Make your cameras work harder for your business
Video has traditionally told you what happened after an event.
AI creates the opportunity to ask more useful questions.
With Brivo’s Eeva AI Video Agent, teams can describe scenarios using natural language and use compatible camera feeds to watch for the things that matter to their organisation.
That could include detecting blocked emergency exits, monitoring lobby queue thresholds, tracking patio capacity, or identifying back-of-house operational bottlenecks. Eeva can then generate alerts and predetermined actions when the relevant scenario is detected.
The result is technology that can support more than security alone; it gives operational teams another source of real-time intelligence from infrastructure already positioned throughout their buildings.
You prompt. Eeva watches.
Technology that supports the guest experience too
The strongest hospitality technology should disappear into the experience.
Guests should not have to think about the systems keeping a venue secure and operational.
Connected technology can help hospitality operators create environments that feel safer and run more smoothly at the same time.
Clear, accessible communication
Combine audio and visual messaging, so important information can be communicated effectively across different guest environments and accessibility needs.
Smarter movement through your venue
Manage access to restricted areas while helping staff maintain smooth movement between guest-facing and operational spaces.
Better operational visibility
Use video intelligence and occupancy information to better understand how spaces are being used and where operational pressure is building.
Consistency across multiple properties
Create a more standardised approach to technology across your estate while retaining the flexibility required by individual sites.
Security, guest experience and operational insight should reinforce each other rather than sit in separate silos.
What could connected hospitality technology look like in practice?
Think beyond individual cameras, speakers and doors.
Imagine a guest-facing environment where reception teams can activate agreed messages quickly, audio and visual communication reaches public areas such as lift lobbies, authorised teams have central visibility over activity and technology supports rehearsed evacuation or invacuation scenarios.
Built around the people responsible for your venues
Different teams see different challenges. A connected approach gives them something they can work with together.
Operations
Security
Facilities
IT
WHY SECOM?
Technology matters.
So does the partner deploying it.
When technology is becoming more connected to your network, your operations and your public protection strategy, choosing the right implementation partner matters.
SECOM combines physical security expertise with cloud capability, nationwide engineering support and independently assessed credentials.
1
NSI Gold
Recognised standards for security systems and services.
2
ISO 27001
Audited information-security management.
3
Cyber Essentials
Cyber security controls supporting greater assurance around connected technology.
4
ISO 9001
Quality management.
5
ISO 14001 & EcoVadis Gold
Supporting environmental and supply-chain assurance.
6
BAFE SP203
Additional expertise spanning fire detection and life-safety systems.
YOUR TECHNOLOGY REVIEW
Start with your hospitality technology review
Every hospitality business is different. Our goal is to provide the right technology that helps you meet your operational objectives.
To do that, we audit your venues, your current technology and the operational challenges your teams are trying to solve.
Together, we explore areas including:
- Your current security and communication environment
- How technology is managed across individual or multiple locations
- Public protection objectives already identified by your organisation
- Opportunities to improve communication, visibility and operational efficiency
- Where cloud and AI technology could add value
- Practical next steps for modernising your estate
You won’t receive a generic list of CCTV cameras, alarms and access-control products.
Instead, you’ll come away with a clearer view of where connected technology could help your hospitality business create safer public spaces and run more effectively.
CASE STUDIES
Connected hospitality technology in action
CASE STUDY
Intelligent audio and video elevate a Birmingham Premier Inn
Discover how intelligent audio and video technology helped a Birmingham Premier Inn support a better guest experience.
CASE STUDY
Intelligent hotel technology for smarter, future-ready operations
See how AI video, intelligent CCTV and network audio help hotels sharpen security, improve the guest experience and prepare for new legislation.
CASE STUDY
Avanti West Coast: enhancing station safety with AI video analytics
See how AI-powered video analytics helped Avanti West Coast spot risks such as falls, crowding and unattended luggage in real time, so staff could respond faster.
FAQs
FAQs
What is a hospitality technology review?
SECOM’s hospitality technology review is an initial conversation about your venues, existing systems and operational objectives. It helps identify where connected security, communication, cloud and AI technologies could improve public safety, visibility or day-to-day operations.
It is a technology review rather than a legal compliance assessment.
Can SECOM help my hospitality business prepare for Martyn’s Law?
SECOM can help you understand how technology may support the public protection objectives and procedures your organisation has already identified.
Under the Act, qualifying premises are required to ensure appropriate public protection procedures are in place so far as reasonably practicable. SECOM does not determine whether your organisation is legally compliant, but can help translate agreed objectives into practical technology capability.
Can SECOM support a multi-site hotel, restaurant or leisure estate?
Yes. Cloud-based technology can provide centralised management across multiple locations, helping authorised teams manage access, video and other connected systems more consistently. Brivo’s platform is specifically designed to scale across multi-location organisations.
Will we need to replace all of our existing technology?
Not necessarily. The right approach depends on your existing estate and the technologies already in use. Brivo supports phased modernisation and can work with compatible existing hardware, allowing organisations to start with a pilot or migrate site-by-site rather than automatically replacing everything.
What happens after the review?
If there is a clear opportunity, SECOM can develop a technology roadmap around your priorities before designing, deploying and supporting the appropriate solution across your venue or estate.
Make your hospitality spaces safer, smarter and more connected
Book your free hospitality technology review
Find out how SECOM can help you use technology to strengthen public protection readiness, improve operational visibility and create a better experience for the people using your venues.